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What is the recommended way to handle help desk?

David Kim David Kim 3 weeks ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

1

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Great point. I had not considered the angle you raised in the second paragraph — it reframes the whole thing for me.

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

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